Validate consent, affordability, entitlement, service state and commercial thresholds before a journey can run.
Trust and operations
Trust is designed into the workflow.
Policy gates, maker-checker approvals, remedy paths and replayable evidence are product primitives.
Pause or reroute when charging, provider quality, partner scope or human approval becomes uncertain.
Attach receipts, reversals, remedy, assignment and evidence so the operator can replay the outcome.
Policy before action
Consent, spend caps, service state, commercial thresholds and language quality can block execution.
Human authority
Material changes require maker-checker separation and evidence-linked approval.
Fail-closed recovery
Uncertain charging, missing entitlement or provider failure routes to remedy instead of silent action.
Evidence after action
External references, idempotency keys, receipts and reversals stay attached to the outcome.
Replay path
Trust is not a policy PDF. It is visible in every action.
A consequential action is proposed from customer or commercial context.
Billing, consent, entitlement and service state are checked before execution.
Material risk routes to maker-checker approval with exposed assumptions.
Failures route to refund, reversal, retry or no-action instead of silent leakage.
Every decision keeps enough evidence for audit and operational learning.