Architecture

Overlay, orchestrate and evidence without replacing authority.

Channels, AI, partners and journeys connect back to billing, consent, entitlement and service systems that remain the source of truth.

HeuriTelGoverned decision + orchestration layer

CRM / CDP

OCS / Billing

Entitlement

Channels

AI Fabric

Evidence ledger

Operator systems remain authoritative

Customer channels

USSD, app, web, agent, partner and campaign surfaces.

HeuriTel layer

Opportunity, journey, policy, AI routing, evidence and remedy.

Operator authority

Billing, consent, entitlement, balance, service and refunds.

External providers

AI, merchants, employers and fulfilment through restricted adapters.

No BSS replacement

Authoritative systems still decide account state, balance, entitlement, consent, refunds and service status.

External providers receive task-scoped instructions, not raw subscriber ownership or uncontrolled context.

Assignments, approvals, receipts, exceptions and remedies remain attached to the outcome trace.